Consumer demands and expectations are constantly on the rise and as a result the rapid progression of artificial intelligence (AI) has been welcomed by businesses.
Now more than ever, consumers are expecting on-demand communication whether dealing with a business online or offline.
Thankfully, advances in AI have allowed businesses to automate the communication process and meet customer demands.
In terms of website owners, this AI comes in the form of chatbots. They allow for businesses to answer customer questions on demand and around the clock.
Customers are warming up to the idea of chatbots as well. Higher end chatbots are able to deliver stellar customer service and keep customers happy.